Privacy Policy

1. Information We Collect

Information You Provide to Us

The platform gathers directly-supplied details including:

• Account Information: Name, email, phone, company name, business address, and professional role
• Profile Information: Business details, tax IDs, licenses, and insurance documents
• Authentication Data: Account credentials managed through Clerk authentication provider
• Job and Ticket Data: Dispatch info, locations, material types, rates, timestamps, vehicle details
• Financial Information: Banking details, billing addresses, transaction histories
• Communication Preferences: Notification settings, SMS and email preferences
• Documents: Uploaded tickets, invoices, bills of lading, and business records

Information Collected Automatically

The system automatically captures:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features accessed, platform duration, interaction patterns
• Location Data: GPS coordinates for job sites and vehicles (when permitted)
• Log Data: Access times, error logs, performance metrics

Information from Third-Party Services

Connected services provide:

• QuickBooks Data: Customer lists, vendor info, invoices, bills, accounts, company details through Intuit's OAuth 2.0 API
• Authentication Provider: Profile information from Clerk

2. How We Use Your Information

The organization utilizes collected data to:

• Manage dispatches, track tickets, coordinate jobs, generate financial documents
• Process payments and sync financial data with QuickBooks
• Deliver SMS alerts via Twilio and email notifications
• Monitor platform performance and provide support
• Analyze usage patterns and develop features
• Detect fraud and prevent unauthorized access
• Meet legal obligations and enforce agreements

3. Third-Party Service Providers

Data is shared with service partners including:

• Twilio: SMS messaging for dispatch notifications and alerts
• Clerk: Authentication and user management
• Intuit QuickBooks: Invoice and bill data synchronization
• Vercel: Cloud hosting and analytics
• Payment Processors: Stripe and similar providers
• Analytics Providers: Usage and performance tracking

These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

4. Information Sharing and Disclosure

Data is shared:

• Within organizations based on roles and permissions
• Between business partners for job coordination
• Upon explicit authorization for integrations
• When legally required or to protect rights
• During acquisitions or mergers

We do not sell your personal information to third parties.

5. Data Security

Protection measures include:

• Encryption during transmission (HTTPS/TLS) and storage
• OAuth 2.0 and session management
• Regular security audits and assessments
• Role-based access controls
• Secure API integrations
• Backup and disaster recovery

6. Data Retention

Information is retained to provide services, comply with regulations, resolve disputes, and maintain continuity. Account closure results in deletion within a reasonable timeframe, except legally-required retention (typically 7 years for financial records).

7. Your Privacy Rights

Users may request access, correction, deletion, portability, communication opt-outs, objections to processing, and withdrawal of consent for third-party integrations. Contact info@aelogisticsmanagement.com to exercise these rights.

8. SMS and Communication Preferences

Phone numbers authorize SMS messages for dispatch notifications, confirmations, and alerts. Users may reply STOP to opt out. Declining transactional messages may limit platform functionality.

9. QuickBooks Integration

Users authorize data access through Intuit's OAuth 2.0, enabling customer matching, invoice creation, and bill updates. Credentials remain with Intuit, and users can disconnect anytime.

10. Children's Privacy

The platform is not for users under 18. The organization does not knowingly collect minor information.

11. International Data Transfers

Information may be processed and stored internationally with potentially differing data protection standards.

12. Changes to This Privacy Policy

Updates will be communicated via email or platform notice. Continued use indicates acceptance.